Tag Archives: ITSM

From Output driven to Outcome driven

Fred Kouwenberg, Sales Director at Logicalis SMC, looks at the distinction between the output of our activities and the outcome, arguing that customers are not solely focused on delivering projects on time and within budget. The bigger picture is far more important. Much of what we do in business, and particularly IT, is focussed on […]

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IT balance

Innovation? Don’t forget your ITSM environment

Erwin ter Berg of Logicalis SMC explains why ITSM should not be ignored when CIOs look at ‘necessary changes in IT’. The role of IT Service Management (ITSM) is traditionally based on what are often referred to as the big four: Incident Management Problem Management Change Management Configuration Management. The roles and services in these […]

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Seven deadly wins. As a service, is this the year when CIOs get ‘Xaasy’?

Vince DeLuca, CEO Logicalis US, wonders which of the seven main ‘aaS’ (as a service) applications will underpin service-led transformation as CIOs strive to maintain their own relevance in the face of the increased influence of line of business managers. The ‘as a service’ model seems likely to continue its relentless march into the mainstream […]

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ITSM. Making the whole greater than the sum of its parts

Eugene Wolf, MD of Logicalis SMC in The Netherlands, looks at the benefits associated with taking a holistic approach to ITSM, pointing out that a really effective implementation is about more than processes and tools – but must respond to the needs of people too. In his recent blog, The Fractional CIO and ITSM: Keeping the […]

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The Fractional CIO and ITSM: Keeping the balls in the air

Mike Alley, Director of IT Service Management for Logicalis US, looks at the role IT Service Management (ITSM) solutions can play in helping CIOs to maintain control of increasingly complex enterprise IT environments, which must deliver value across the full range of business functions. As Chris Gabriel recently pointed out in the blog ‘Are you […]

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