Category Archives: Managed Services

ITSM. Making the whole greater than the sum of its parts

Eugene Wolf, MD of Logicalis SMC in The Netherlands, looks at the benefits associated with taking a holistic approach to ITSM, pointing out that a really effective implementation is about more than processes and tools – but must respond to the …read more

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The Fractional CIO and ITSM: Keeping the balls in the air

Mike Alley, Director of IT Service Management for Logicalis US, looks at the role IT Service Management (ITSM) solutions can play in helping CIOs to maintain control of increasingly complex enterprise IT environments, which must deliver value across the full …read more

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What questions should you ask when choosing a Managed Service Provider?

Kevin Clark, Solution Architect at Logicalis North America, looks at the drivers behind a growing trend towards managed service adoption, and the questions a sensible CIO should ask before selecting a managed service provider (MSP). CIOs and IT departments are feeling …read more

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The rise of Shadow IT – should CIOs take umbrage?

A recent article from Logicalis Australia discussed Shadow IT, sometimes know as Stealth IT, and how CIOs need to re-assert themselves in their organisations as other departments take the lion’s share of IT budget.  Joanne James, VP of International Marketing …read more

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Lessons from a superstorm: What can Sandy tell us about Disaster Recovery and DRaaS?

As the post-Sandy clean-up and recovery continues, and the costs (both human and financial) are added up, Vince de Luca looks at what we can learn from a technology point of view – has DRaaS been proven? Given that Sandy …read more

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When flexible working met outsourcing

One ‘enterprising’ employee in the US last week reminded us of one the basic truths of IT security. Logicalis CEO Ian Cook looks at what happened when flexible working met outsourcing. At first glance, it is hard to know whether …read more

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Has video collaboration come of age?

Rodrigo Parreira, CEO of Logicalis Latin America, explores the latest developments in video collaboration asking, ‘Now the user experience lives up to expectations, has the technology come of age as a tool for global collaboration? Has video collaboration come of …read more

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Is Your Organisation at the Edge of Innovation? It’s Time IT Applied the Final Push

Chris Gabriel, VP of Solutions Management at Logicalis Group, thinks ICT has too often been a limiting factor when it comes to innovation at the organisational edge.  He argues that the time, and the technology, is right for change. Is …read more

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DNS Poisoning and the Enterprise

Fabio Hashimoto, Technology Manager at PromonLogicalis, gives us the low down on ‘DNS Poisoning’, a hacking technique exploiting inherent vulnerabilities in the internet technologies that are now commonplace in enterprise systems. First of all, what is DNS Poisoning? DNS Poisoning …read more

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