Category Archives: Managed Services

Most IT directors have been fighting an ongoing battle to keep technology infrastructures from suffering a cataclysmic breakdown for years. There never seems to be enough time, staff or the resource to complete proactive strategic projects that IT directors want to do that would help to move the business forward. Though they typically spend most […]

Tom Bale, Business Development and Technical Director, Logicalis Channel Islands, argues that improved data management and use of structured records provide a better solution to data issues than relying on a data backup. There is more data out there than ever before. In 2012 IBM estimated we generate over 2.5 billion gigabytes of data a […]

Eugene Wolf, CEO at Logicalis SMC, explains why there is no end game in IT transformation and how IT Service Management (ITSM) and the ITIL model can help deal with constant change. Constant Change In August 2013, two researchers penned an editorial in the Journal of the American Medical Association (JAMA) calling for the death of […]

Erwin ter Berg of Logicalis SMC explains why ITSM should not be ignored when CIOs look at ‘necessary changes in IT’. The role of IT Service Management (ITSM) is traditionally based on what are often referred to as the big four: Incident Management Problem Management Change Management Configuration Management. The roles and services in these […]

Drawing on over 15 years of experience in the professionalisation of IT departments, Eugene Wolf, Director at Logicalis SMC, looks at the benefits and challenges associated with the adoption of a Continuous Delivery model. DevOps; the final IT-frontier. In a time where speed is a strong competitive weapon it is time to explore that frontier… […]

Eugene Wolf Director of Logicalis SMC explains how Enterprise Portfolio Management (EPM) can hold the key to delivering a holistic view of fragmented corporate information, to underpin better strategic investment planning and help to manage costs. In common with most executives, it’s likely you have spent the last few years looking for ways to lower […]

Eugene Wolf, MD of Logicalis SMC in The Netherlands, looks at the benefits associated with taking a holistic approach to ITSM, pointing out that a really effective implementation is about more than processes and tools – but must respond to the needs of people too. In his recent blog, The Fractional CIO and ITSM: Keeping the […]

Mike Alley, Director of IT Service Management for Logicalis US, looks at the role IT Service Management (ITSM) solutions can play in helping CIOs to maintain control of increasingly complex enterprise IT environments, which must deliver value across the full range of business functions. As Chris Gabriel recently pointed out in the blog ‘Are you […]

Kevin Clark, Solution Architect at Logicalis North America, looks at the drivers behind a growing trend towards managed service adoption, and the questions a sensible CIO should ask before selecting a managed service provider (MSP). CIOs and IT departments are feeling the pressure.  Budgets remain tight, so every penny of IT spend is scrutinised.  On the […]

A recent article from Logicalis Australia discussed Shadow IT, sometimes know as Stealth IT, and how CIOs need to re-assert themselves in their organisations as other departments take the lion’s share of IT budget.  Joanne James, VP of International Marketing for Logicalis, takes a closer look at the issue. According to a recent survey by […]