Category Archives: ITSM

Eugene Wolf, CEO at Logicalis SMC, explains why there is no end game in IT transformation and how IT Service Management (ITSM) and the ITIL model can help deal with constant change. Constant Change In August 2013, two researchers penned an editorial in the Journal of the American Medical Association (JAMA) calling for the death of […]

The massive increase in the use of cloud-based applications is having a corresponding effect on the number of IT suppliers an organisation has to deal with. And it’s not just IT – line of business is finding solutions from cloud-based vendors too. That of course, is nothing we didn’t already know. But how do we […]

Fred Kouwenberg, Sales Director at Logicalis SMC, looks at the distinction between the output of our activities and the outcome, arguing that customers are not solely focused on delivering projects on time and within budget. The bigger picture is far more important. Much of what we do in business, and particularly IT, is focussed on […]

Erwin ter Berg of Logicalis SMC explains why ITSM should not be ignored when CIOs look at ‘necessary changes in IT’. The role of IT Service Management (ITSM) is traditionally based on what are often referred to as the big four: Incident Management Problem Management Change Management Configuration Management. The roles and services in these […]

Chris Gabriel, CTO at Logicalis UK, assesses the extent to which CIOs’ medium term focus on software defined technologies (SDx) and desire to transform IT departments into internal service providers is changing the market for IT skills. In a recent post about SDx adoption, my colleague Eugene Wolf discussed CIOs’ somewhat accelerated SDx adoption plans and, […]

In this, the first of a two part series, Mark Rogers, President and COO of Logicalis Group, examines the impact of the “Third Platform” on enterprise IT  – what‘s driving it, how it will affect IT procurement and what it means for the shape of businesses in the future.  What changes need to be made […]

Drawing on over 15 years of experience in the professionalisation of IT departments, Eugene Wolf, Director at Logicalis SMC, looks at the benefits and challenges associated with the adoption of a Continuous Delivery model. DevOps; the final IT-frontier. In a time where speed is a strong competitive weapon it is time to explore that frontier… […]

Eugene Wolf Director of Logicalis SMC explains how Enterprise Portfolio Management (EPM) can hold the key to delivering a holistic view of fragmented corporate information, to underpin better strategic investment planning and help to manage costs. In common with most executives, it’s likely you have spent the last few years looking for ways to lower […]

The buzz around the cloud is very real. It offers considerable business agility, cost efficiencies and service improvements. What the buzz doesn’t tell you is that getting to the point where the cloud brings these benefits to your organisation isn’t easy. Mike Martin, Senior Vice President, Solutions & Services for Logicalis asks: What do you need […]

Vince DeLuca, CEO Logicalis US, wonders which of the seven main ‘aaS’ (as a service) applications will underpin service-led transformation as CIOs strive to maintain their own relevance in the face of the increased influence of line of business managers. The ‘as a service’ model seems likely to continue its relentless march into the mainstream […]