About Erwin ter Berg

Erwin ter Berg of Logicalis SMC explains why ITSM should not be ignored when CIOs look at ‘necessary changes in IT’. The role of IT Service Management (ITSM) is traditionally based on what are often referred to as the big four: Incident Management Problem Management Change Management Configuration Management. The roles and services in these […]

In many organisations, line of business managers can commission new applications – few, though, have an overview of the entire portfolio. This results in a complex, inefficient and costly landscape. Erwin ter Berg, Director of Operations at Logicalis SMC, looks at how application portfolio management addresses the problems. Time to rationalise All those applications cost […]